One of the aspects of my job that I really enjoy is visiting different companies. One of the things that I suspect many organisations underestimate is the importance of the first impression. Whether it's a solicitors office piled high with files, a restaurant with tables full of dirty plates or a shop floor cluttered with stock, I can't help but make a judgement.
One of the main things that I'm asking myself is whether this looks like a business that's in control. Does everyone know what they're supposed to be doing? Would they take care of my business with the care that I would expect? Do they understand the current priorities? And, at the end of the day, does everyone know if they've had a good day or not?
This applies to all levels of an organisation and to all types of businesses. In a truly Lean organisation, that first impression should be one of calm and control, not chaos and clutter. And this is not just about being neat and tidy. This goes to the heart of the culture of an organisation. What is your business telling potential customers about you?
A LEAN leader sets direction and ensures that team goals support the vision for the business. They set expectations and are role models and a technical resource. The benefit of this model is that through this leadership the business becomes more streamlined, customer focussed and places an importance on systems and processes which are measurable and bring real results.
The LEAN leader is an information conduit not a controller and monitors and audits meaningful metrics of performance. The LEAN leader does not blame but conducts root cause analysis to know why something happened in order to learn from events and make sure that it does not happen again. Everything in a LEAN organisation is geared towards flow and getting product to market in an orderly and systematic way.
Places are going fast so come and find out more at my masterclass on the 22nd November and we can carry on the discussion over a fabulous meal and networking with other business leaders keen to learn about the LEAN model of leadership.
When: Tuesday November 22nd, 6-8pm
Where: The Oyster and Otter, Feniscowles, Blackburn, BB2 5DQ
Contact Jo on 01254 505050 or jo@cbpartners.org for further details and to book a place.
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